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If you have a question about a product you have ordered please include your Order Number so we can find your order quickly and efficiently.
Frequently Asked Questions
Next working day delivery on all orders placed before 1:00 PM GMT/BST (Monday–Friday, excluding UK bank holidays).
Orders after 1 PM ship the following working day. Weekend/bank holiday orders ship on the next business day.
Your order will be processed and shipped the next working day with arrival the day after.
Example: Order at 1:05 PM Thursday → Ships Friday → Arrives Monday.
No — we (and our couriers) are closed on UK bank holidays. Orders placed during a holiday ship on the next working day.
Yes! You’ll receive a tracking link via email within 1 hour of dispatch. Track your parcel with DPD, Royal Mail 24, or Parcelforce (depending on size).
No minimum for standard delivery. However, orders under £100 have a £7.99 shipping fee. Free next-day shipping on all orders £100+.
Yes, send us a message about which product you need information on and we will email them to you.
| Section | What It Covers |
|---|---|
| 1. Product ID | Name, code, manufacturer |
| 2. Hazards | Flammable? Toxic? Corrosive? |
| 3. Ingredients | Exact chemicals (with CAS numbers) |
| 4. First Aid | What to do if it gets in eyes/skin |
| 5. Fire Fighting | How to extinguish if it burns |
| 6. Spill Response | How to clean up leaks safely |
| 7. Handling & Storage | Keep away from heat? Use gloves? |
| 8. PPE | Gloves, goggles, masks needed |
| 16. Other Info | Disposal, transport rules |
Yes, we are currently working on an affiliate program that offers commission from sales.